1. Introduction

RenewPassNP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our passport renewal appointment booking service.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

We collect information necessary to provide our passport renewal appointment booking service:

Personal Information:

• Full name (as it appears on your passport)
• Date of birth
• Gender
• Nationality
• Contact information (email address and phone number)
• Australian residential address
• Emergency contact details

Passport Information:

• Current passport number
• Passport issue and expiry dates
• Place of passport issue
• Passport photographs (front and back)

Citizenship Information:

• Citizenship certificate number
• National identity number
• Parents' names
• Citizenship document photographs

3. How We Use Your Information

We use your information solely for the following purposes:

• To complete passport renewal appointment bookings on your behalf
• To communicate with you about your application status
• To provide customer support
• To improve our Service
• To comply with legal obligations

4. Data Security

We implement robust security measures to protect your information:

• All data is encrypted in transit using SSL/TLS protocols
• Data at rest is encrypted using industry-standard encryption
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates
• Secure data centers with physical security measures

5. Data Retention and Deletion

We follow strict data retention policies:

• Your data is automatically deleted immediately after your appointment date
• If no appointment is secured within 5 business days, data is deleted
• You can request immediate data deletion at any time
• Backup data is purged within 7 days of deletion

6. Data Sharing and Disclosure

We may share your information only in these limited circumstances:

• Government Portal: To submit your appointment application
• Legal Requirements: If required by law or court order
• Protection of Rights: To protect our rights or prevent fraud
• With Your Consent: Only when you explicitly authorize us

7. Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Lodge a complaint with privacy authorities

8. Cookies and Tracking

Our website uses minimal cookies:

• Essential cookies for site functionality
• No third-party tracking cookies
• No advertising cookies
• Local storage for form data persistence

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children. Parents or guardians must provide consent and supervise any minor's use of our Service.

10. International Data Transfers

Your information may be processed in Australia where our servers are located. We ensure appropriate safeguards are in place for any international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending email notifications for significant changes

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data:

13. Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. For more information about your privacy rights in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.