1. Acceptance of Terms

By accessing or using the RenewPassNP service ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Service.

RenewPassNP is currently in BETA phase and is offered free of charge for a limited time. These terms may be updated as we transition out of beta.

2. Service Description

RenewPassNP provides an automated assistance service for booking passport renewal appointments at the Embassy of Nepal in Canberra through the official emrtds.nepalpassport.gov.np portal.

3. Beta Service Terms

During the beta period:

• The Service is provided free of charge
• Service availability may be limited or interrupted
• Features may change or be removed without notice
• We may introduce fees after the beta period ends
• Beta users will be notified before any pricing changes

4. User Responsibilities

By using our Service, you agree to:

• Provide accurate and complete information
• Use the Service only for legitimate passport renewal purposes
• Not attempt to circumvent any security measures
• Not use the Service for any illegal or unauthorized purpose
• Maintain the confidentiality of your application ID
• Promptly attend your booked appointment at the embassy

5. Privacy and Data Protection

We take your privacy seriously:

• All data is encrypted using industry-standard security measures
• We only collect information necessary for the appointment booking process
• Your data is automatically deleted after your appointment date
• We do not sell or share your personal information with third parties
• We comply with Australian privacy laws and regulations

For full details, please see our Privacy Policy.

6. Service Limitations

You understand and agree that:

• Appointment availability depends on the embassy's release schedule
• We cannot guarantee successful booking due to high demand
• Technical issues with the government portal are beyond our control
• Processing times are estimates and not guarantees
• We monitor for appointments for up to 5 business days per application

7. Captcha Handling

Our Service requires manual captcha solving for legal compliance:

• Captchas are solved by human operators, not automated systems
• This manual process ensures compliance with website terms
• Captcha solving may introduce delays in the booking process

8. Liability Limitations

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the Service (currently $0 during beta)
• We are not responsible for embassy decisions or passport processing

9. Indemnification

You agree to indemnify and hold harmless RenewPassNP, its operators, and partners from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any false or inaccurate information you provide

10. Service Modifications

We reserve the right to:

• Modify or discontinue the Service at any time
• Change features or functionality
• Introduce fees after the beta period
• Update these Terms with notice to users

11. Account Termination

We may suspend or terminate access to the Service if:

• You violate these Terms
• You provide false information
• You engage in fraudulent activity
• You attempt to abuse or manipulate the Service

12. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

13. Contact Information

For questions about these Terms, please contact us at:

14. Acknowledgment

By using RenewPassNP, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.